Delivery & Return
Free delivery available on 15s of products over $300,within 30km of major cities Sydney, melbourne, brisbane. choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview
Joy Time offers ideal shipping methods for any requirement. Be it low priced through TNT/Standard Parcel Post, more quickly via Australia Post (Australia only) or ups , or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
Standard delivery Get it in 3-5 working days |
|
---|---|
Orders over $300: All day delivery. Order anytime: |
FREE |
Orders under $300: All day delivery. Order anytime: |
$5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
Next day delivery Get it next day, 7 days a week |
|
---|---|
All day delivery. Order by 9pm. |
$5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
Standard delivery Get it in 8-10 working days |
|
---|---|
All day Delivery from 9:30am - 4:30pm. Order anytime: |
Fromu$20 |
Choose a time slot 9am -5pm. |
From $35 |
Next day delivery it next day on weekdays |
|
---|---|
All day delivery from 9:30am - 4:30pm. |
Fromu$30 |
Choose a time slot 9am - 5pm. |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Joy Time online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
Free shipping campaign is FREE TO URBAN ADDRESSES Australia wide (Charges may apply for rural areas, Australian Capital Territory, South Australia, Northern Territory and Tasmania).
A confirmation email will be sent to you once you’ve completed your purchase.
- For small products, Joy Time strives to process all orders within 20-30 workings days of purchase (excluding Saturdays, Sundays and Public Holidays).
- For massage chairs/sofa and gaming chair, the delivery is typically made within 5-8 working days after receiving and processing your order. Stock is subject to availability.
- For orders with multiple items, each item will be delivered separately.
Delays in processing time and delivery may occur during peak season, promotional period and any unforeseen circumstances. Please understand that during this time, our team is trying their best and we appreciate your patience.
Small Products:
Once the order is placed, Joy Time aims to have your order filled and ready for delivery within 20-30 working days upon receiving payment.
All orders are shipped from our Sydney, Melbourne, Brisbane or Perth Warehouse using Australia Post’s E-Parcel service. When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link provided in the email.
If you require assistance, please contact our online team (info@joytime.com.au).
Massage Chairs or Massage Sofas :
After the order has been processed, delivery within Sydney, Melbourne, Brisbane or Perth Metro area shall take approximately 8-10 working days; Other Regions or Rural Area shall take approximately 15-20 working days.
We would like to seek your kind understanding that some delays may occur during peak seasons and promotional periods due to overwhelming orders and deliveries.
Of course! Once your order have been placed, please contact us at info@joytime.com.au and we will be able to help you with the delivery arrangement.
To qualify for delivery, your delivery location must be easily accessible through the elevator or must be on the same floor as the loading/unloading area.
If the delivery crew is unable to deliver the massage chair / massage sofa to your location through the elevator at the point of delivery (i.e. items unable to fit into elevator, refusal of elevator access by building management or etc.) and deemed unfeasible, we will assess the feasibility for the massage chair/ massage sofa to be carried up through the staircase in a non-hazardous manner.
If the process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery and re-arrangements will be made and may be subjected to additional charges.
Door/Stairs Requirement
uDream
> 82.5 cm
uLove 3
> 81 cm
uDivine V2
> 78 cm
uDivine V
> 78 cm
Customers are responsible to provide an accurate measurement prior to delivery (Eg.Width of door, hallways, staircases) and mention any tight corners. Our movers will try their best to place the massage chair at your desired area in your house. However, it cannot be guaranteed if the area is too small or narrow.
Please email us: online@joytime.com.au with images and measurements if you have any doubts and our team will be able to advice on the matter.
Customer Service
What are your operating hours for Customer Service Call Center?
Office hours: 9:30am to 4:30pm from Mondays to Fridays. Closed on Saturdays, Sundays & Public Holidays.
Please email us at info@joytime.com.au with description, pictures or videos of the issue (if possible) that we can identify the problem and solution right away. Kindly also include your invoice number, phone number and location in the email that our customer service team will contact you as soon as possible to arrange repair.
Within the one year warranty period
Customer may send the product to Joy Time service depot in Sydney, Melbourne, Brisbane and Perth at his/her own cost.
The warranty excludes wear and tear part, such as fabrics, foam, pads, plastics, upholsteries, or any exterior coverings.
After warranty period
Don’t worry, we can still help you. Simply post your Joy Time product to our service centre for us to determine the issue and provide the best solution for you. We will quote you on all related cost (including round delivery, service labour and parts) and only go ahead with service once we receive your confirmation.
Please refer to Joy Time Care about the Warranty terms for massage chair.
We want you to be happy with your purchase, please contact us at info@Joy Time.com.au and we will look for a solution with you first if you find the product is not suitable for you. However, if you are still dissatisfied with your online orders, we can issue a return and refund within 14 calendar days of receiving the shipment. The product must be in its original condition and packaging. Once your return has been received and inspected, we will issue a refund, less return shipping costs and a 15% re-stocking/escrow fee unless the product is defective or the return is a result of an error by Joy Time. Refunds will be provided in the same way that the initial payment was made.
Please contact us at info@joytime.com.au before shipping back the returned item. For the safety of our employees, any package received without a return arrangement will be rejected.
Unfortunately,Joy Time is unable to accept change of mind refunds once payment is received.
Customer shall pay at least 15% in escrow as a non-refundable deposit. Deposit shall secure or reserve the stock and is not refundable under any circumstances.
Joy Time reserve the right and at our sole discretion on either refund or credit voucher.
Don't see the question that you have in mind? Send us a message below and we will answer any questions that you may have about our brand, products, or operations. We are happy to help.
Click here to download full Joy Time Terms and Conditions.